Tribe: a cloud business phone system with someone in Calgary on the other end

What you get

Each customer gets their own P-Series instance on the Cloud Edition. Yeastar runs the infrastructure. We configure it, support it, and are your one point of contact.

• Yealink desk phones, configured and tested in Calgary before they ship. You plug them in, and we make sure they work.
• Linkus on the web, the desktop and your mobile, so your office number goes where you go.
• Auto attendant, call queues and ring groups, set up to match how your business actually answers the phone.
• Voicemail to email and call recording.
• Microsoft Teams and CRM integrations where you need them. The AI receptionist and call transcription are available too, metered.
• Our own SIP trunks, so one company is answerable for both the system and the line.

Pre-configured, with configuration support. That’s the difference between buying a VoIP phone system for a small business from us and buying one off a website.

For the platform detail, Yeastar’s features and plans, see Tribe on yeastar.ca.

Who it’s for

A professional office, a trades business, a clinic, a single-location restaurant. Usually no IT department, a good internet connection, and an owner or office manager who wants the phones to work on a Tuesday afternoon and a person to help when they don’t.

If that’s you, Tribe is usually the answer: you pay monthly, we look after the system, and there’s nothing in your building to wear out. More on how we work with businesses your size on the small business page.

When we’ll tell you it’s the wrong answer

We’d rather say this here than on a service call.

• Anything analog that matters. A fire panel’s line, an elevator phone, a pool phone, a door phone. Each needs a gateway, and the gateway depends on your internet link.
• A building where the phone is a safety system. Hotels, schools, care homes and town facilities belong on an appliance.
• A connection you can’t count on. One rural link with no backup path is no place to hang your phones.
• A property management system. Yeastar’s documented hotel integration covers the appliance and software editions, not the cloud.

For any of those, the system belongs in the building. See on-premise systems, or read how we choose between them in appliance, cloud or software. The short version: Tribe for the office, the appliance for the building.

Getting started

Call (403) 698-0700 and talk it through with a real person, not a quote form. We’ll ask how many people answer the phone, what your connection is like, and what you have now. If Tribe fits, we quote it, configure your phones in Calgary, port your numbers, and ship. If it doesn’t, we’ll say so.

Calgary since 2006. Support hours are Monday to Friday, 8:00 a.m. to 5:00 p.m. Mountain, and live customers get a reply the same business day.

Frequently asked questions

Is Tribe the same as Yeastar’s own cloud?

It runs on the same infrastructure. Tribe is the P-Series Cloud Edition hosted by Yeastar; what we add is the setup, the Yealink handsets, our SIP trunks and support from people in Calgary. You call us, not Yeastar.

Where is it hosted?

In Canada. Tribe runs in Yeastar’s cloud on Amazon Web Services’ Canada West region in Calgary, so call records, voicemail and recordings are stored in Canada.

Can we keep our phone numbers?

Yes. We port them to our trunks with your written authorisation. Your current carrier sets the timing, and we plan the cutover around it.

What happens if our internet goes down?

Calls to your number can forward to mobiles automatically, and Linkus on a phone keeps working over cellular data. The desk phones in the office won’t, which is the trade-off with any hosted phone system. If that trade-off is unacceptable for your business, you need an appliance, and we’ll tell you so.

We’re outside Calgary. Does that matter?

Not for the system, which lives in the cloud. Outside the Calgary area we ship your handsets pre-configured, and you plug them in. On-site work is across Alberta; remote support covers any Yeastar system in Canada.