Telecom that shows up

In an office, a phone outage is an inconvenience. In some buildings, it’s an incident.

Elevator phones. Pool and refuge stations. The fire panel’s line. A guest, a resident or a student dialling 911 and expecting someone to arrive. Those are telephone circuits, and somebody has to be accountable for them.

We’ve been doing that from Calgary since 2006, for hotels, schools, care homes, towns, colonies and small businesses across Western Canada.

Start with the question nobody asks

When did anyone last check that your life-safety circuits work, that your configuration is backed up, or what a 911 call from your building actually tells the dispatcher?

Our Telephony Health Check is a fixed-fee assessment and a written report. No obligation to do the work with us.

The Western Business Advantage

No corporate nonsense

Plain language, real people, and no phone tree to reach support. We say Christmas, not “the holiday season”.

A Calgary office

You can walk in. The truck is an hour away, not a flight. The technician who arrives has seen your site before.

Money that stays here

Part of every bill goes into 4-H clubs across Alberta. The kids judging at a county show today are running businesses in twenty years.

Who we serve

In some buildings a phone outage is an inconvenience. In others it’s an incident. We work mostly in the second kind.

• Hotels. Elevator phones, wake-up calls, the folio posting that quietly stops. A failure at 3 a.m. is a guest-experience event, not a ticket.
• Private schools. Bells, paging, the front office and the door. One install window a year, in the summer, and a board that needs the reasoning in writing.
• Multi-family. Elevator phones, the fire panel’s line, the intercom at the front door. The circuits a building has to have, and one number to call about them.
• Municipal. Public works after hours, emergency operations, and a documented service level your procurement process can actually evaluate.
• Colonies and farms. Distance from support, weather, and a system that has to work through calving and harvest. Our longest-standing customers.
• Small business. One to a hundred seats, no IT department, and a phone that has to be answered. You want it to work and someone to pick up when it doesn’t.

Two ways to be covered

Everyone in this industry says they’re responsive. Almost nobody puts a clock on it, names the person it escalates to, and writes down what happens if they miss.

Critical faults are answered around the clock, by a named technician on call — not a voicemail box. Support hours for everything else are Monday to Friday, 8:00 a.m. to 5:00 p.m. Mountain. We don’t put a response time in writing against a system we haven’t seen, so both start with a Telephony Health Check.

Compare the service agreements