A guest dials 911 from room 812

What the phone system is actually holding up

Elevator phones. Pool and area-of-refuge stations. The fire panel’s line. A guest picking up a room phone at three in the morning. Those are telephone circuits, and when they are undocumented nobody notices until the night they are needed.

We maintain them, test them annually, and give you a certificate you can hand an insurer, a franchisor or an owner.

• Elevator and refuge phones, tested and documented
• Room phones that reach the front desk and reach outside
• Call charges posting to the folio, and a monthly report of the ones that did not
• Wake-up calls, and a front desk that can actually answer

What we look at first

• Whether your configuration is backed up, and whether anyone has tested a restore
• What a 911 call from a guest room tells the dispatcher today
• Which rooms are out of order because of a phone, not a plumber
• Where call revenue is leaking between the switch and the folio

Hosted or on-premise?

Both, chosen by fit rather than by what we would rather sell. Where the property management system integration and the life-safety circuits demand it, the system belongs in the building. Where they do not, hosted is simpler and cheaper.

We work through the Yeastar PMS interface, which covers Opera among others. We describe it as an interface rather than a list of certifications, because the list changes and the interface does not.

Every failed call charge is revenue that never reaches the folio

Most properties have no idea how much it is. We report it monthly, which is usually the first time anyone has seen the number.

Hotels are a market we are entering deliberately, on the strength of our service agreements rather than on volume. We would rather tell you that than imply a portfolio we do not have.