Telephony Health Check
In an office, a phone outage is an inconvenience. In your building, it's an incident.
Elevator phones. Area-of-refuge stations. The fire panel’s line. A guest, a resident or a student dialling 911 and expecting someone to arrive. Those are telephone circuits. When did anyone last check that they work?
What we look at
A fixed-fee assessment of the phone system in your building, and a written report you can act on — or hand to a board, an insurer or an auditor.
Why we do this before we’ll quote a service agreement
We don’t put a response time in writing against a system we haven’t seen.
If your configuration is undocumented, nobody has verified a backup, and the emergency-calling posture is unknown, then a promise to restore service in four hours is a promise made with somebody else’s hand. The Health Check is how we find out — and how you find out, whether you work with us afterwards or not.
What we tend to find: nothing broken. Everything working. And nobody could have put it back if it stopped.
What you get
- A written report
- A documented inventory
- A conversation about what to do next
No obligation to do any of it with us.
What happens next
- Half a day on site, sometimes a full day for a larger property
- The report, usually within a week
- A conversation about what to fix, in what order
- If you want it, a quote for the work — and a service agreement with a response time in writing